Discover below more information about the measures we have implemented to ensure the well-being of our guests.
COMMITMENT TO COMMON AREAS:
We have increased the frequency of cleaning and disinfection, especially in areas of increased traffic of people, elevators, stairs, access areas, bathrooms … In addition, we provide automatic hydro-alcoholic gel in various points of the hotel.
Capacity control.
ROOMS:
All rooms are thoroughly cleaned and disinfected with approved products approved by the health authorities. Do not hesitate to contact us, in the event that during your stay if you want us not to enter your room.
Restructuring: We have made discreet changes in the rooms for additional security, with non-essential materials. If you are missing anything, please feel free to let us know.
You can use the hotel’s WhatsApp as a measure of communication with the hotel staff.
Minibar service and amenities, on demand.
STAFF:
We want the service to remain excellent. And your safety comes first, that’s why we have implemented the following measures:
Social Distance: The staff will maintain a respectful safety distance with guests at all times. In addition, reception will have separation partitions, although we will not stop taking care of even the smallest detail.
Temperature control and Personal Protective Equipment: We will control the temperature of our equipment and also carry out the EPIS according to the functions they have to have.
Materials: all the keys to the room, or materials that are in contact with guests during their passage through reception or restaurant will be disinfected after each use.
Training: all the team has received the necessary training to incorporate all these measures into their workplace.
HELEN BERGER RESTAURANT:
All tables in the restaurant respect security measures. And as for the service, we will offer a la carte buffet breakfasts. And on the other hand, the rest of the services may be affected. Ask on arrival.
These measures may vary depending on the date of stay at the hotel. Do not hesitate to contact us if you need any additional information and we thank you in advance for your cooperation in complying with them.